This Privacy Policy sets out how Sherborne Castle & Gardens uses and protects any information that you provide when you use this website.
Sherborne Castle & Gardens is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Statement.
Sherborne Castle & Gardens may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Policy is effective from 1st February 2023.
Please read our Policy carefully to understand how we collect, use and store your information.
What We Collect
We may collect the following information:
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We will only contact you using the details you provide for reasons directly relating to your purchase of services and will never use your information for market research purposes.
Cookies
A “cookie” is an element of data that a website can send to your browser which may then be stored on your system. We use cookies to gather information about the visitors to our website (as they enable us to improve our website and deliver a better and more personalised service). We do not associate the information in a website visitor’s cookie with any other information about that visitor.
Third party cookies are in use on our website for which they will have their own privacy policies. We do not control the use of third-party technology and we are not responsible for any actions or policies of such third parties.
An example of third-party cookie use on our website is as follows;
This website uses Google Analytics; this is a service of Google Inc. (“Google”) Google Analytics uses “cookies”. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States for us to evaluate and improve our website.
When you access our website you will receive a clear notice advising you that the website you are visiting intends to use cookies and by continuing to use the website you consent to their use as described in this Privacy Policy.
Unless you have adjusted your browser setting so that it will refuse cookies from our website, our system will issue cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to disable existing cookies. You can find out how to do this for your browser by clicking “help” on your browser’s menu. Please note, however, that without cookies you may not be able to take full advantage of all our websites features.
You can find more information about cookies at www.aboutcookies.org, this site provides instructions on how to block cookies on all the major browsers and also explains how you can delete cookies that have already been stored on your computer.
You should be aware that most cookies are harmless and restricting them may impact on the functionality of the websites you visit.
Google Analytics
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g.your name or address) so this information cannot be used to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links To Other Websites
Our website may contain links to other websites for your convenience and information. These websites operate independently from us. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.
Controlling Your Personal Information
We will never sell, distribute, or lease your personal information to third parties.
We will only pass on your personal information if we are required by law to do so.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to Sherborne Castle & Gardens, New Road, Sherborne, Dorset, DT9 5NR or email [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How we protect your information
Personal information may be processed by either automated or manual methods.
We have in place appropriate technical and organisational security measures to protect your personal information against unauthorised or unlawful use, and against accidental loss, damage or destruction. We ensure any third-party service providers we use abide by data protection and strongly privacy policies so that data is handled appropriately and lawfully.
How long we keep your information for
Sherborne Castle & Gardens only retains your information for as long as needed to fulfil the purposes for which it is collected, unless otherwise provided by law. If you would like to know how long we hold any specific information, then please contact us and we can provide further details.
Updates to our Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will display a notice on our website to notify you of any significant changes to our Privacy Policy when it was most recently updated.
How to contact us
If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update information we have about you or your preferences, or to exercise your right of access, rectification, blocking, or deletion, or to object to the processing of your information, please write to us at:
Accounting Manager and Data Protection Officer
Sherborne Castle Estates
The Estate Office
The Stables
Sherborne Castle
New Road
Sherborne
Dorset
DT9 5NR
Gardens: 28th March 2024
Castle: 3rd May 2024
* Castle and Gardens tickets need to be purchased 48 hours before entry to qualify for the 10% discount, after that normal price.