Privacy Policy

This privacy policy sets out how Sherborne Castle uses and protects any information that you give Sherborne Castle when you use this website.

Sherborne Castle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sherborne Castle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24.05.2018.

Please read our policy carefully to understand how we collect, use and store your information.

  1. Information we collect
  2. Use of information
  3. Sharing information
  4. Your rights
  5. How we protect your information
  6. How long we keep information for
  7. Controlling your information
  8. Links to other websites
  9. Cookies
  10. Google Analytics
  11. Updates to our Privacy Policy
  12. How to contact us


1. Information we collect

We may collect the following information:

  • name and job title
  • contact information including email address.
  • demographic information such as postcode, preferences and interests
  • website usage data
  • other information relevant to customer surveys and/or offers

When you visit the Sherborne Castle website, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Such information may comprise the following information:

  • Date and time;
  • Originating IP address;
  • Type of browser and operating system used (if provided by the browser);
  • URL of the referring page (if provided by the browser);
  • Object requested;
  • Completion status of the request;
  • Geographic location; or
  • Language preferences.

2. Use of Information.
Where we use your information, it may be because you have consented to us doing so or because we consider we have a legitimate interest to do so. Where we do rely on a legitimate interest to use your information, we will always ensure that this is done in a way so as not to be intrusive or cause distress, and that respects your rights. We may from time to time wish to send you communications and material which may be of interest to you via our marketing emails. You will have the opportunity to opt out of receiving these types of communications from us every time we contact you. Please see “4. Your Rights” for further information on this. Other reasons may include using information because we have a legal obligation to do so or because we have to fulfil contractual obligations.

Examples:

  • You have placed an order with us and we use the information to fulfil this order
  • You are an existing customer and we have product updates to send you via our marketing emails (you can opt out at any time)
  • You have enquired, either via our online contact form or by writing a letter to us, about where we sell our products to purchase. We will use your information to assist in responding to your enquiry only.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Event Organisation
  • Membership communications – where appropriate
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new events, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
  • We may use the information to customise the website according to your interests.

3. Sharing information
We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy.
We may also share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorised to use such information for any other purposes.
We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials.
We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

4. Your Rights
You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to the information we hold about you, update, amend or correct the information, and in some circumstances you may object to our use of your information.
You also have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by (i) clicking the unsubscribe link displayed in any of the marketing e-mails you receive, or (ii) otherwise requesting that we do not process your information for marketing purposes.

5. How we protect your information
Personal Information may be processed by either automated or manual methods.
We have in place appropriate technical and organisational security measures to protect your personal Information against unauthorised or unlawful use, and against accidental loss, damage or destruction.
We ensure any third-party service providers we use abide by data protection and strong privacy policies so that data is handled appropriately and lawfully.

6. How long we keep your information for
Sherborne Castle only retains your information for as long as needed to fulfil the purposes for which it is collected, unless otherwise provided by law. If you would like to know how long we hold any specific information, then please contact us and we can provide further details.

7. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at castleoffice@sherbornecastle.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Sherborne Castle, New Road, Sherborne, Dorset, DT9 5NR

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

8. Links to other websites
Our website may provide links to other websites for your convenience and information. These websites operate independently from us. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

9. Cookies
A “cookie” is an element of data that a website can send to your browser which may then be stored on your system. We use cookies to gather information about the visitors to our website (as they enable us to improve our website and deliver a better and more personalised service). We do not associate the information in a website visitor’s cookie with any other information about that visitor.
Third party cookies are in use on our website for which they will have their own privacy policies. We do not control the use of third party technology and we are not responsible for any actions or policies of such third parties.
An example of third party cookie use on our website is as follows;
This website uses Google Analytics, this is a service of Google Inc. (“Google”) Google Analytics uses “cookies”. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States for us to evaluate and improve our website.
When you access our website you will receive a clear notice advising you that the website you are visiting intends to use cookies and by continuing to use the website you consent to their use as described in this privacy policy.
Unless you have adjusted your browser setting so that it will refuse cookies from our website, our system will issue cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu. Please note, however, that without cookies you may not be able to take full advantage of all our websites features.

10. Google Analytics
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

11. Updates to our Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will display a notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.

12. How to contact us
If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update information we have about you or your preferences, or to exercise your rights of access, rectification, blocking, or deletion, or to object to the processing of your information, please write to us at:

Heli Gregory
Accounting Manager and Data Protection Officer
Sherborne Castle Estates
The Estate Office
The Stables Sherborne Castle
New Road
Sherborne
Dorset
DT9 5NR

Tel.: 01935 813182
Email: estateoffice@sherbornecastle.com
Homepage: www.sherbornecastle.com